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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A popup will appear. It includes elaborate info about all the actions that you can perform on that particular page. Each popup appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge collection of tutorial videos explaining how to use our hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you searching for, have a gaze at our comprehensive FAQ section, which contains questions asked by real customers and provides real solutions. We frequently "revamp" our FAQ section with new articles so as to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, we have a great team of client support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you open will be responded to in less than sixty minutes (the average response time being only 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 323968

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com